International Consumer Rights Protection Council

Few interesting grievances solved by ICRPC


 

Godrej Refrigerator: Replacement of defective unit

1) Mrs. C. Almeida (Tel. No. 25345957) of Thane (West) received a new Godrej refrigerator from the company within a month through our action. She approached us after she got fed up when nothing happened even after following-up the matter with the company for three years.

 

Finance Company: Chairman arrested for duping investors

2) Traced the absconding Chairman, Mr. Rajesh Jaiswal of Srushti Group of Companies. Our NGO assisted the Mumbai Police for his arrest at Lucknow. This person was absconding since 5 years after committing financial fraud. The properties of the Srushti group are being attached through the court. The investors will get their money from the sale proceeds of these properties.

 

APTEC Computer Institute: Refund of fee

3) Full course fee refunded to Parminder (Tel. No. 0130-2241642/2242651) from APTECH against consumer complaint for their low grade educational services. The case was filed at Sonipath (Haryana) but was withdrawn due to out of court settlement through our notice.

 

Godrej Pacific - Hewlett Packard: Refund and compensation

4) Self employed computer user at Sagar (MP), Mr. Mukesh Malaiya (Tel.No. 07582-23496) wins battle against Goderej Pacific (agents in India for Hewlett Packard) and receives Rs. 15 lakh as out of court settlement.

 

Property Dealer: Non delivery of flat

5) Property buyer, Mrs. Anjali Chaudhari (Tel. No. 25364753) of Mumbai gets her money back from the estate agent at Gurgaon (Haryana) who was not delivering the flat to her even after full payment. We took action through the police and the matter was solved within two months.

 

MTNL - Thane: Refund of excess charges

6) Telephone user gets refund for excess money charged by MTNL Thane, and receives compensation for mental agony and harassment.

 

Chemist Shop: Refund against defective item

7) Miss Delia Antao of Nirmala Niketan receives full refund against our notice for a defective item sold by New Bombay Chemists, Mumbai. The item did not have manufacturer's name and address printed on the packing.

 

LPG - Hindustan Petroleum: Connection sold fraudulently

8) LPG gas consumer receives a new gas connection from the Chairman, Hindustan Petroleum Ltd., Mumbai as a result of action taken against the dealer of HP who mischievously sold the complainant's consumer number to someone else.

 

Ishwar Enterprises - Electronics showroom: Did not deliver gift

9) Refrigerator buyer receives compensation from Ishwar Enterprises, Thane when they did not supply the gift item with the Whirlpool refrigerator as promised through their advertisement.

 

Central Railway: Refund for late running of train

10) Train passenger gets full refund of the railway fare due to late running of train.  

 

Vijay Mukhi Classes: Refund of tution fee

11) Student of Vijay Mukhi classes, Anisha Mehta (Tel. No. 28076777) of Mumbai got full refund of the fees through our action when she was not satisfied by the standard of teaching by Mr. Vijay Mukhi and when Mr. Vijay Mukhi refused to refund her fees.

 

Vijay Sales - Home appliance showroom: replacement of fridge  

12) Quintin D' Souza (Telephone No. 26556480) of Mumbai receives replacement of his defective LG 200 lts. refrigerator from Vijay Sales, Mumbai.

 

SHCIL - Depository: Refund of money

13) Sanjit Chatterjee (e-mail: sanjit/mro_-_tata_steel@mro.tatasteel.com) receives refund of his money against complaint regarding poorly functional stock direct account of Stock Holding Corporation of India Ltd.

 

On-line Shop: Non delivery of goods

14) Akiko Masutani of Japan (e-mail: nyoro2akiko2@hotmail.com) receives her merchandise through our action against the e-commerce website that did not send her the goods even after collecting full advance payment.

 

Godrej Refrigerator: Repair of fridge

15) Mrs. Sarita of Mumbai receives immediate attention towards long pending repairs regarding her Godrej frost free refrigerator. Action was taken immediately by Godrej against our notice to them.

 

MTNL - Thane: Frequent disconnections

16) Hundreds of telephones of MTNL frequently remained out of service for short periods in the month of March 2003. The issue was taken up with the MTNL and the problem was solved. Mr. S. N. Channi (SDE) (Telephone No. 25891000) from MTNL office at Thane visited Mr. Arun Saxena personally on 16-4-2003 to express his regrets.

 

United Insurance Company Ltd.: Medical claims

17) Anitha Bommanaveni of USA (e-mail: abommana@ford.com) complained to us regarding non-refund of medical insurance claim of her mother Mrs. Kalavathi Puli (Tel. No. 0870 - 2431867) residing at Warangal, from United India Insurance Company Ltd., Chennai. The Manager Mr. Subir Bhattacharya vide letter dated 25-3-2003 agreed to settle the claim of the consumer immediately after the company received our notice. The complainant received Rs. 2.28 Lakhs on 16-6-03 as full and final settlement.

18) Mr. A. G. Godbole (Tel: 079-7461922) of Ahmedabad, complained to us about non-transfer of his post office fixed deposit from Bhilai (MP) to Ahmedabad. Through our intervention the deposits were immediately transferred to the concerned branch on 12-3-2003.

 

Dental College: Charging higher tution fee

19) Mr. Hitesh P. Kakadia (Tel: 0253-2519108), student of Mahatma Gandhi Vidyamandir's Dental College and Hospital, Nashik, complained to us that he was being forced by the college principal to pay a fee of Rs. 2,31,000 while the prescribed fee was Rs. 86,000. Our notice to the principal had immediate effect and the correct fee was requested to be paid.

 

Kenya Star Tea: Refund of dealership

20) Mr. Prashant Desai (Tel. No. 0232-2236311) of Kolhapur invested with Kenya Star Tea to get agency for selling their tea. The company vanished, duping the investor. Mr. Prashant Desai complained to us, and within a year we located the owner of the Kenya Star Tea at Chennai. We informed the Chennai police. With the help of Chennai police, on 26-9-2003, the consumer got his full refund with interest thereon.  

 

Snow Chem Ltd. Fixed Deposit: Refund of maturity

21) V. Mirji of Thane received full refund of his matured fixed deposit amount after we issued a notice to Snow Chem. Ltd.

 

Sony Ericsson: Replacement of defective cell phone

22) Manish Kumar of Mumbai received a defective Sony Ericsson T-100 mobile phone handset. The dealer PUPA (customs notified shop) refused to replace the defective set. On our intervention, the dealer replaced the defective unit with new box packed unit.

 

Drycleaner: Discoloration of saree

23) Miss. Sunita Bhandari of Chennai gave her sarees for drycleaning after confirmation from the drycleaner that the sarees will not be harmed by drycleaning. Two sarees got faded and discoloured. The drycleaner did not compensate for the loss incurred to the consumer. We helped the consumer to file a Consumer Complaint with the District Forum at Chennai.

 

Standard Chartered Bank: Refund of excess charges

24) Standard Chartered Bank at Mumbai, deducted the EMI amount from the savings bank account of the consumer, Mr. Prabir Chetia, even after he submitted necessary papers for foreclosure of this loan account. Our notice to the bank resulted in refund of Rs. 3,000 to the consumer on 12-8-2003.

 

Unit Trust of India: Non receipt of dividend

25) Mrs. Varsha Pandey of Sagar (MP) did not receive her revalidated dividend from Unit Trust of India since February 1998. Repeated reminders did not fetch any results. When the consumer did not receive the cheque even after five years, she complained to us. The consumer received the amount within 30 days after we issued notice to UTI in August 2003.

 

ICICI Bank: Excess EMI refund 

26) A notice dated 6-8-2004 was sent to the ICICI Bank by ICRPC, seeking refund of excess EMI deducted by the bank from the consumer Mr. Arun Pratap chattopadhyay (Tel. No.: 080-51172852). The bank credited the amount of Rs. 21,474=00 and sent confirmation letter to the consumer on 17-8-2004.

 

 

Dentist: Faulty treatment

27) Mrs. Meena Sharma (Tel. No. 27703352) of Nerul, Navi Mumbai, complained to us about deficient services by her dentist Dr. R. K. Tuli. On receipt of our notice on 1-11-2003, the doctor accepted his deficient services, and agreed to redo the full treatment up to her satisfaction.

 

MTNL - Mumbai

28) V. Mirji of Thane (W) received full refund of security deposit from MTNL on 12-11-2003 after we issued a notice to MTNL who were delaying the matter and not responding to his letters.

 

Singer Sewing Machine: Replacement of defective unit

29) Mrs. C. Almeida (Tel. No. 25345957) of Thane (West) received a new Singer Sovereign sewing machine  on 18-11-2003 from the company within 15 days through our action. She approached us after she got fed up with frequent and continuous repairs for one year within warranty period.

 

Annamalai University: Degree not delivered

30) Ms. Madhu Midha Roy of New Delhi did not receive her B. Ed. degree certificate from Annamalai University for last 10 years, even after continuous calls to the registrar. We issued a notice and the consumer received her degree on 8-12-2003, within 10 days of our notice.

 

Reliance Infocomm: Sent bills to non-subscriber

31) Mr. Dhananjay Pole of Hyderabad (Tel. No. 040-23225090) started receiving bills from Reliance Infocomm even though he does not own their mobile phone. When his efforts to contact Reliance Infocomm to settle his grievance became futile, he contacted us. We received a written confirmation from Suyash Saraogi, Vice President, Reliance Infocomm that the said telephone number has been disconnected as precautionary measure and the grievance redressed.

 

State Express Transport Corporation Tamil Nadu Ltd.

32) State Express Transport Corporation Tamil Nadu Ltd. (A Government of India Undertaking) sent their Senior Officer to a consumer's house to apologize for causing inconvenience to him during the bus journey. This happened as soon as ICRPC sent a notice to the SETC seeking compensation for the inconveniences caused to the consumer.

 

State Express Transport Corporation Tamil Nadu Ltd.

33) Mr. S. Saravanan Ayyakutti (Tel: 0462-2552058) traveled from Tirunelveli to Chennai by State Express Transport Corporation Tamil Nadu Ltd. (A Government of India Undertaking) on 25-11-2004. He asked the conductor to provide him the front seat as it was vacant, and because he had injury in his right leg he wanted to straighten his leg as per doctor's advice. The conductor was rude and did not allow him to sit on the vacant front seat. The grieved consumer complained to ICRPC who issued a notice to the Chairman of SETC-TN. The Chairman immediately sent their Branch Manager to the consumer's house to apologize for causing inconvenience to him during the bus journey. The officer also promise that there will be no inconvenience to him in future.

 

National Panasonic Microwave Oven: replacement of defective unit

34) Mrs. Roshni Vaid (Tel: 022-28310681) was delivered a defective National Panasonic microwave oven on 7-11-2002. The unit carried a warranty of 3 years. When the company could not repair the defect, it stopped responding to the consumer's calls. The consumer complained to ICRPC and a notice was served to the company on 27-11-2004. The consumer received a replacement with new latest model of microwave oven within 20 days of sending notice to the company.

 

Hero Honda: Dis not deliver RC book

35) Mohan Automobiles, an authorised sub-dealer of Hero Honda at Mumbai, sold a motorcycle to Mr. Amit Nema and did not deliver the registration documents (RC book). A notice was issued by ICRPC to the dealer and the problem was solved. The dealer also apologized for the inconvenience caused to the consumer.

 

Playwin Lotto: Did not give amount to winner

36) Mr. Alok Mohanty complained to ICRPC that he won Playwin lotto and he did not receive the amount. ICRPC issued a notice and the money was immediately transferred to the consumer's account.

 

Reebok Shoes: Refund of money

37) Mr. Balram Yadav (022-25700357) bought Reebok shoes from an outlet at Powai, Mumbai. The shoes worn-out within 2-3 months. ICRPC issued a notice to the dealer and a credit note of Rs. 4490 was given to the consumer to buy a new pair of shoes.

 

Citibank Indianoil Card: Wrong deduction

38) Mr. Satish Babu (080-26563489) applied for Indianoil credit card through Citibank's web-site. When the bank called him for confirmation, the consumer instructed them not to issue this card. But the bank still issued the card and deducted Rs. 250 from the consumer's account. On his complaint, ICRPC sent a notice to Citibank who immediately refunded his amount.

 

Cable Corporation of India Ltd.: Refund of matured fixed deposit

39) Mrs. Jalaja Menon of Navi Mumbai did not receive the maturity amount by Cable Corporation of India Ltd.even after surrendering the original FD certificates. ICRPC warned Cable Corporation of severe action. The FD maturity amount was released and was paid on 5-3-2004.

 

Rediff Online Shopping: Refund of money

40) When Rediff.com informed the consumer Ashish Mudgal that whatever he has ordered for is out of stock, the consumer asked for refund of money. The company did not refund the amount. ICRPC sent a notice to Rediff.com and the money was refunded.

 

Post Office: Fixed Deposit: ECS delay

41) The consumer had requested Thane Head Post Office on 5-6-2004 for ECS facility on post office fixed deposit (MIS). When nothing happened for 3 months ICRPC sent a notice to Post master General on 15-9-04 by fax. ECS account was opened the same day with the post office senior staff visiting the consumer's home asking for apology.

 

Godrej Refrigerator: Delay in repairs 

42) S. C. Srivastava from Pune (Tel: 020-25815592) complained to ICRPC that under Smartcare Scheme, Godrej collected membership fee and then did not service their refrigerator and washing machine. The refrigerator and the washing machine were repaired on 15-2-05 after ICRPC served a notice to Godrej.

 

Citibank: Charges excess amount

43) Rahul Sharma (Tel: 9892594483) complained that Citibank received back not only full payment from him but also extra money over that. He was continuously being harassed by Citibank seeking more money. ICRPC sent a notice and Citibank confirmed vide their letter dated 3-2-05 that the matter has been settled.

 

The Oriental Insurance Company Ltd.: Medical claims 

44) Mr. Balram Yadav (022-25700357) subscribed to the overseas mediclaim services of Oriental Insurance. He was hospitalized in Washington Hospital in the USA and filed his claims. The Oriental Insurance Company did not pay his claims. When they did not respond to his letters, he complained to ICRPC. ICRPC issued a strict notice to Oriental Insurance Company Ltd. The company settled the claims of the consumer by paying his bills.

 

UAE Exchange: Refunded non-delivered amount 

45) Mr. Hasim Shroff (Tel: 26317528) of Mumbai was to receive Rs. 43,000 from his relative based in Dubai through the services of UAE Exchange on 26-3-2005. But the UAE exchange delayed the delivery of money and finally on 20-4-2005 they told the consumer that he has already received this amount on 16-4-2005, which he never did. The consumer approached Mr. Mohammed Afzal of ICRPC and he issued a notice to the UAE Exchange. The company immediately paid the full amount to the consumer.

 

ICICI Bank: Debit card fee refund 

46) A notice dated 27-4-2005 was sent to the ICICI Bank by ICRPC, seeking refund of fee deducted by the bank for debit card, which is supposed to be free service. The bank reversed the yearly fee charges on 18-5-2005.

 

Centurian Bank: Debit card fee refund 

47) A notice was sent to the Centurian Bank by ICRPC, seeking refund of fee deducted by the bank for debit card of consumer, which is supposed to be free service. The bank reversed the charges in May 2005.

 

Air Deccan: Refund due to delay in flight 

48) The consumer, Mr Srikanth (Tel: 9242486662) booked for Bombay to Chennai by Air Deccan. His flight got delayed for more than 4 hrs. ICRPC sent a notice dated 8-7-2005 to Air deccan. Full amount was refunded to the consumer in July 2005.

 

HDFC Bank: Refund of excess charges

49) HDFC bank deducted charges for non-maintenance of bank account of Mr. Rahul Sharma (Cell: 9892594483) even when it was properly maintained. A notice was issued by ICRPC and the bank refunded the amount on 6-7-2005.

 

Rashmi Builders: Replacement of defective flats

50) When the building built by Rashmi Builders of Rashmi Housing (Mira Road) tilted, and the builder did not do anything to make things right, the residents complained to ICRPC. ICRPC took action against the builder and finally the builder has now started distributing flats and money to the residents as refund and replacement flats in nearby locality. Mira-Bhyander Municipality was questioned about the lapses when a test report was done that confirmed tilt due to bad foundation.

 

Essel Housing Projects Pvt Ltd, New Delhi

51) The Essel Housing Projects Pvt. Ltd., New Delhi, charged 1% excess over the registration charges from Munish Chhabra (9899709445) of Delhi when he bought his flat from them. The builder was harassing him and not registering his documents. Our notice dated 1-7-05 made them refund the excess amount to the consumer who received the draft on 19-7-2005.

 

Godrej Foods

52) Ms. Nasreen of New Delhi (Tel. No. 9810493090) had purchased a sealed tetrapack of Tomato Puree of “Kissan” brand manufactured by Godrej in February 2005. Foreign material was found inside the packet that had contaminated the contents and caused illness to the consumer and her family. ICRPC issued a notice dated 8-7-2005 to Godrej, action on complaint was taken immediately.

 

ICICI Bank paints the consumer's door

53) Mr. Sarwan Kumar Baldwa (Tel. No. 28740771) applied for a loan of  Rs.7,00,000 from ICICI Bank. But, the bank disbursed a loan of Rs. 6,72,896 instead of Rs. 7,00,000. ICICI collected 12 EMI cheques with calculations based on Rs. 7,00,000. 

ICICI Bank's hired goons (so called collection agents) with one Mr. Kiran jadhav visited the residence of Mr. Sarwan Kumar Baldwa (Tel. No. 28740771) at 10 PM on 23-7-2005 to collect some amount (which was never due), and scribbled nonsense with paint on his front door. He complained to ICRPC when non of the bank officers responded to his complaint. ICRPC came down heavily on the Chairman of ICICI and made them polish the main door of his residence which was spoiled by Mr. Kiran Jadhav a representative of ICICI.

 

Chirag Waterproofings and Coatings Ltd

54) Mr.Amin Quazi complained that waterproofing in his house done by Chirag Waterproofings and Coatings Ltd of CBD Belapur, Navi Mumbai 400614 was faulty, and was not being attended by them even when covered under warranty. ICRPC sent a notice to the company on 4-8-05 and the leakage problem was rectified on 26-8-05.

 

Airtel

55) Ms. Persis Irani complained of some illegal deductions being made from her cellphone by Airtel. ICRPC wrote to Airtel. The service provider immediately credited Rs. 804 into her prepaid card 9892131325 balance on 1-9-05.

 

HDFC Bank - Credit Card

56) Mr. V. Ramchandran from Mumbai complained to ICRPC about unjustified charges being levied on his credit card, and the harassment done by the bank. When ICRPC wrote to the higher authorities of HDFC Bank, they waived the initial fee, late fee and other finance charges on 3-9-05

 

Idea Cellular Limited

57) Mr. B. G. Shetty (Cell: 9826584809) asked for extension of validity of his recharge as the services were not provided for many days by service provider, he was not heard. ICRPC wrote to the higher authorities and his recharge validity was extended by the company on 9-9-05 considering the number of days the service was unavailable to him.

 

Standard Chartered Bank - Credit card

58) Mr. Kunal Pacheriwala (0422-5380407) subscribed to Executive Credit Card of Standard Chartered Bank who promised one night and one day free stay at the Taj hotel and a free medical check-up at a reputed hospital. After the card was delivered, non of the promises were fulfilled, therefore the consumer complained to ICRPC who sent a notice to the bank. The matter was sorted out on 21-9-2005.

 

Post Office - Fixed Deposit

59) Mrs. Manonamani (Tel. No.022- 25402476) held jointly (either or survivor) Fixed Deposit - MIS account no. 5537 at Head Post Office, Thane. Her husband expired in 1999. When she approached the Post Master for refund of her maturity amount, he refused to pay the money. Some clerks were expecting a bribe, and were harassing her. When Mrs. Manonmani complained to ICRPC, a notice was issued to the Post Master General. Full amount of Rs. 4,50,000 was paid to Mrs. Manonmani on 22-9-2005.

 

NOKIA India Private Limited

60) Ms. Gunjan Gupta (Tel. No. 033-22400202), had given her NOKIA handset model no. 6600 for repairs to the authorised nokia centre located at 37, Shakespeare Sarani

Kolkata 700017, on 5-7-2005 vide jobsheet no. 6100038097. The service centre collected the original certificate of insurance from the consumer and then never returned the handset back to her. She made many rounds to the service center and contacted the higher authorities, but nothing happened. Finally she complained to ICRPC. ICRPC issued a legal notice to the Chairman of Nokia, and warned the service center in Kolkata of police action if new set was not provided to the consumer. A brand new box packed NOKIA 6600 was delivered to her at her residence on 24-9-05, on the same day within 12 hours.

 

Orange Mobile Services

61) Mrs. Preeti (Cell 9819640827) paid Rs. 400 to receive the benefit offer of Rs. 50 paise per minute usage on prepaid as advertised by the company in media and website. Nowhere the Orange company mentioned that the offer will be activated anytime within 48 hours. Therefore, without having information regarding this, the consumer used her cell phone immediately after refill with Rs. 400, and found that the charges deducted were at the rate of Rs. 1.99 per minute. Hence, she complained to ICRPC. ICRPC sent a notice to the Chairman of Orange, and on the same day i.e. 30-9-2005, the amount was refunded to the consumer and the company updated their website indicating that the facility of ).50 paise per minute will take 48 hours to come into force.

 

Whirlpool - Refrigerator

62) Mr. D. B. Bagul (Tel: 9821432598) had complaint to the Whirlpool Company on 29-7-2005, regarding the defect in cooling (Complain No. 41573). The company's engineer visited on 20-8-2005 and took away a PCB from the machine. When nothing happened the consumer complained to ICRPC on 27-9-2005. Through the notice dated 30-9-2005 of ICRPC, the refrigerator was repaired the next day, on 1-10-2005.

 

ICICI Bank-Credit card

63) Mr. Rajeev Mahay of New Delhi (Tel. No.: 9811928556) used his ICICI bank card in a restaurant. The statement for period 22-8-04 and 21-9-04 indicated a wrong entry for Rs. 575 in the name of “Mark Agro Housing Finance” instead of the restaurant’s name. The consumer pointed out this mistake on 23-9-04. On 30-10-04 the bank informed the consumer that the entry has been corrected. But when the consumer asked for the payment slip, the bank was unable to hand over the same to him. Sensing some fowl play the consumer cancelled his card in January 2005. On his complaint, ICRPC wrote to the bank, and the wrongly charged amount was refunded to him on 5-10-05.

 

ICICI bank- lost cheque from ATM collection box

64) Mr. Vivek Srivastava of Navi Mumbai (Tel. No.:9323704286) complained that ICICI lost his cheque deposited in the collection box, but levied late payment charges to his credit card account. ICRPC wrote to the higher authorities and the bank reversed the charges levied.

 

Indian Institute of Hardware Technology (IIHT) 

65) Mr.Deepak Vasant Dalvi of Mumbai (Tel. No. 022-28268960) and  Mr. Kathiresh R. Nadar of Mumbai (Tel. No. 9892853819) complained to ICRPC that Indian Institute of hardware Technology (IIHT) Limited collected Rs. 28,916=00 for G-NET Pro computer course. The institute was not holding regular classes, and this six-month course that started in May 2004 did not finish even 50% till May 2005. ICRPC asked the institute to refund the consumer's money with interest and compensation for conducting Unfair Trade Practice. The institute through its letter dated 28-10-2005 to ICRPC, promised that the classes will now be held regularly and the course will be finished soon. They also promised that they will not give the students any scope to complain in future.

 

BPL-fixed deposit

66) Mr. Avnish K. Gupta from Mumbai (Tel. No. 022- 26862191) had invested Rs. 15,000=00 with BPL company for three years as fixed deposit. The amount matured on 14-4-2001. The company failed to pay the maturity amount to the consumer. He wrote many letters but nothing happened. ICRPC took action against the company and the matured amount was paid to the consumer by cheque no 36283 dated 28-10-2005 for Rs. 26,791=00

 

Umang Collection refunds full amount against defective Olympus camera

67) Mr. Pio R. Mendonca (Tel. No. 9820 606 785) bought an Olympus digital camera model C-170 from Umang Collection, A/12, Shanti Nagar, Sector 4, Mira Road (East), Dist Thane on 6-9-2005. The camera suffered from manufacturing defect, and hence Umang Collections asked the consumer to get it repaired from Laxmi Plaza. Laxmi Plaza took  8 to 10 days to inform that the repairing charges will be Rs. 2,200=00.     The consumer was not interested to get the camera repaired, therefore she asked for replacement with new piece or refund of her full amount. The shop Umang Collections did not agree to either replace or refund. Ating on the complaint by the consumer, ICRPC issued legal notice to the shop owner who immediately refunded the full amount to the consumer on 3-11-2005.

 

Sify Online Shopping

68) Mr. Amarjeet Singh of London (Cell: 00447888846711) bought few items through Sify online shopping. Few of the items were not dispatched to his New Delhi residence. He filed a complaint to ICRPC, who wrote to Sify. Their customer care department informed ICRPC vide their e-mail dated 9-11-2005 that the items will be dispatched on 10-11-2005.

 

Regal Hotel, Mahabaleshwar

69) Mr. Bharat Kelbaikar of Mumbai (Tel. No. 9820520992) had paid full amount by cheque on 24-10-2005 for booking a room at Regal Hotel, Mahabaleshwar through their Mumbai agents Pradeep and Company of Matunga, Mumbai. The consumer cancelled his booking on 26-10-2005, but his amount was not refunded by the agent for the reason that according to the terms and condition printed overleaf the receipt that "deposits will be forfeited if reservation is cancelled". When ICRPC wrote to them that their terms and conditions on the receipt also stated that "We do not accept cheques", then why they broke their own rules by accepting the consumer's cheque for booking the room. The consumer was then given a fresh booking for other date, and was allowed stay in the Hotel in the month of November 2005.

 

NOKIA Cell Phone-replacement of defective unit

70) Mrs. Ritu Marwah of Mumbai (Tel. No. 9820157560) bought a brand new NOKIA handset model no. 6600 on 6-3-2005. The unit suffered from manufacturing defects, hence it was sent to the Nokia authorised service centre at Marol, Mumbai on 6-8-2005. The service centre was unable to repair the set and therefore washed their hands off by saying that the problem was due to water logging. This information was wrong, as the cell phone was never water logged. The company was neither repairing the set nor replacing it with new one, or refunding the money. The consuer complained to ICRPC and a notice dated 19-10-2005 was issued to Nokia, who replaced the defective unit with new box packed Nokia 6600 on 30-11-2005.

 

CITIBANK-Goondagiri through illegal collection agents

71) Mr. Ayyappan Shankaran of Mumbai (Tel. No. 56002601) had subscribed to the “Good Health Policy” for one year i.e. expiring on 28-2-2005, but Citibank continued to charge him for the same as was reflected in the bill of March 2005, even when he had not renewed the policy. The bank also charged the consumer for “Credit Shield Policy” for which he had never applied. The Citibank even went to the extent of sending “goondas” (some third class cheap recovery agency) to harass the consumer for payment for something which he had not even subscribed for. The consumer had brought this to your notice of higher authorities of the bank but they slept over this matter and continued to harass the consumer. Finally the consumer complained to ICRPC. ICRPC lashed on the Chairman of Citibank about his cheap "dadagiri" and threatened him with severe action if he did not stop his goondaism. Immediate action was taken and the consumer was informed by e-mail dated 6-12-2005 that the bank has reversed the excess charges.

 

Post Office- Delays removed, delivery van started

72) When ICRPC noticed that the post office at Kasarvadavali, Thane (West) was not functioning properly, the president Mr. Arun Saxena personally visited the office to know the state of affairs. The Post Office was in very bad shape. There was shortage of staff and no proper working place. There was a single postman to cover an area of 16 Sq. Kms. area having 16,000 families. There were delays in distributing telephone and electric bills. The post man had to wait for hours on highway to collect mail bags sent by head post office through state transport buses plying on this route. ICRPC issued a notice to the Post master General and also highlighted this issue in the newspapers. This resulted in plying post office van to bring letters, and the delivery was speeded up with appointment of additional staff.

 

SONY DVD Home Theatre: Dealer delivered old set instead of new

73) Mr. Mark John Gaitely of New Delhi (Tel: 011-52747125) purchased Sony DVD Home Theatre from the Sony's authorised dealer New Berco Electronics, Shop No. G-5 & 7, Main Market, Dwarka, New Delhi. The dealer delivered used second hand set instead of new one. When the dealer and the company failed to replace the set the consumer contacted ICRPC. Action against Sony resulted in immediate replacement of the old set with a new piece on 11-12-2005.

 

UTI Bank: Misleading information on website

74) When Arun Saxena (Tel: 9819598004) visited the UTI website and saw their offer Fly Kingfisher by online refill of Orange pre paid, he participated by refilling his cellphone by Rs. 230. But when cellphone was not recharged for 2 days he enquired with Orange. They had not received the payment while the UTI website confirmed the payment transaction. On investigation it was found that the process of refilling through internet from UTI website generates a pin number. This PIN number is to be used to complete the procedure for refilling. But such a crucial information was not given on their website. Strong letter to their Chairman resulted in immediate disclosure of correct procedure on their website on concerned pages.

 

Internet Service Provider: False promises

75) Astha Ojha (Tel No.: 044-52036654) subscribed to broadband through Drishti Systems Pvt. Ltd, Kakaguda, Secundrabad. The service provider gave false promises that their services have 5 Hrs back-up and their connection will never be down by more than 4 hours. But their promises failed when the broadband connection had frequent long hours of disruption. ICRPC issued a notice to the service provider and he refunded the full amount on 4-12-2005.

 

Banjara Gas Agency: Delivered cylinder after 12 days with earlier bill date

76) Mr. Meyyappan of Hyderabad (Tel: 23815562) booked refill of gas cylinder with Banjara Gas Agencies, Yousugguda, Hyderabad on 19-9-2005 at 10 am vide booking number 5866. The gas cylinder was not supplied till 30-9-2005 (i.e. 12 days) despite the gas company's claims that they deliver within 24 Hrs. The cylinder was delivered on on 1-10-2005 against bill bearing date 22-9-2005. When ICRPC took action against such a severe Unfair Trade Practice by the gas company, Banjara Gas Agencies owner immediately agreed to pay compensation to the consumer.

 

ICICI Bank: Did not credit the deposited cheque amount for 4 months

77) Dr. kamalavenkatesh of Aurangabad (Tel: 9822629964) deposited a cheque no. 907116 drawn on Canara Bank on 3-8-2005 to be credited to his account. When it did not get credited till 3-12-2005 (four months) despite repeated complaints to the bank, he approached ICRPC. Immediate action by ICRPC set things right within a week, and the amount was credited on 8-12-2005 by ICICI Bank.

 

Air Deccan: Flight went away before time

78) Mrs. R. Hema of Mumbai (Tel: 9820300577) booked for Chennai to Mumbai flight scheduled for 5:45 Hrs on 14-10-2005. The flight time was clearly printed as 5:45 Hrs. on their air ticket.  When Mrs. Hema reported at 5:10 Hrs. she saw the current status on the indicator as "Bording". She missed the flight as it flew away before time. Air Deccan denied any refund as saying its not their policy to refund. Fed of running around for 2 months, Mrs. Hema contacted ICRPC, who took action against Air Deccan and full amount was refunded to Mrs. Hema on 10-12-2005, within a week of action.

 

Videocon International Ltd: Defective washing machine

79) Mr. Sanjay Sharma of Mumbai (Tel: 25704757) was supplied defective washing machine model FA-71by Videocon on11-11-2005. The machine developed faults three times in one year, and many of its components failed. The company was not ready to replace the machine. Every time when there was a complaint, the company insisted on repairs. The consumer finally contacted ICRPC for help. Strong action of ICRPC against the higher authorities in manufacturing unit of Videocon got immediate replacement of the old machine with brand new unit for the consumer on 29-12-2005.

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