Format of filing consumer
there is no prescribed format for filing
consumer complaint in the consumer court in
India as stated by the National Consumer
Disputed Redressal Commission in their reply to
our RTI query asking for the format, here is
general format that is accepted by most of the
consumer courts in India.
THE HON’BLE NATIONAL / STATE / DISTRICT
CONSUMER DISPUTES REDRESSAL COMMISSION/FORUM AT
( CITY ).
COMPLAINT UNDER CONSUMER PROTECTION ACT,
THE MATTER OF
: (Name and address of
(Name and address of the accused)
.................... OPPOSITE PARTY
brief paragraph about the complainant explaining
the name, residence address and occupation of
brief paragraph about name, address and
occupation of the opposite party.
Description of the deal and services promised by
the opposite parties for the value paid by the
Description of the advertisements given by the
opposite parties which attracted the complainant
to purchase the commodity and services.
of the price of goods and services.
of the bill/invoice (bill number and date, item
of payments made by complainant (cheque
from list or write as required)
Misleading advertisements and false
Cheating by giving false promises.
Deficiency in after sales service or not abiding
by warranty clause.
Harassment by the opposite party.
Not delivering the goods and services for which
payment is made.
Charging excess amount.
Any other factors that affected the consumer.
EVIDENCES OF SUPPORT OF COMPLAINT:
of advertisement and catalogue that promised the
concerned goods and services.
of bill as evidence of purchase.
documents such as agreement copies, bounced
cheques, opposite parties' letters.
of letters sent to the opposite party to request
for rectification of fault and settlement of the
the total amount involved is more than Rupees 1
crore, the complaint is being filed with the
Hon'ble National Consumer Disputes Redressal
the total amount involved is more than Rupees 20
lakhs and less than 1 crore, the complaint is
being filed with the Hon'ble State Consumer
Disputes Redressal Commission.
the total amount involved is less than Rupees 20
lakhs, the complaint is being filed with the
Hon'ble District Consumer Disputes Redressal
complainant therefore prays :-
relief be granted to the complainant as demanded
that such orders be passed as the Hon'ble
Consumer Forum may deem fit in the circumstances
of the case.
that the accused should be punished severely so
that culprits of similar kind would be afraid to
indulge in such criminal activities.
mention any other statement of prayer you wish
NAME OF THE COMPLAINANT
(name of complainant), resident of (residential
address) hereby declare that I have not
misrepresented any facts nor have tried to hide
any information in my above complaint. All the
facts mentioned herein are true to the best of
Name & signature of the complainant
note: The affidavit should be notarized
before further copies of complaint set are made
of the complaint papers:
papers to be kept in paper file in following
List of documents
Application for injunction (if any)
Application for condonation of delay (if any)
numbers to be written on lower right corner.
the complaint file at the consumer court along with appropriate